Who We Are
Our website address is: https://ameliaerbeglass.com. We are a small business offering handmade stained glass artwork for purchase online.
What Personal Data We Collect and Why
Orders & Checkout
When you place an order through our WooCommerce store, we collect your:
- Name
- Billing and shipping addresses
- Email address
- Phone number
- Payment details (processed securely through WooPayments, powered by Stripe)
- Optional account information (username and password)
We use this information to:
- Process and ship your order
- Communicate with you about your purchase
- Handle refunds, exchanges, or order-related issues
- Comply with legal and tax obligations
- Prevent fraud and ensure secure transactions
Comments
When visitors leave comments on the site, we collect:
- The data entered in the comment form
- IP address
- Browser user agent string
This information helps us detect and prevent spam. An anonymized hash of your email address may be sent to the Gravatar service to display your profile picture. View Gravatar’s privacy policy.
Cookies
We use cookies to:
- Track cart contents
- Save your login and display preferences
- Remember your name and email address if you leave a comment
- Improve site functionality and user experience
Login cookies last for 2 days (or 2 weeks if you select “Remember Me”). Cart-related cookies persist during your shopping session. Other cookies may be set by caching, analytics, or anti-spam services (see below).
You can control or delete cookies anytime via your browser settings.
Embedded Content
Pages on this site may include embedded content (e.g., videos, images, or posts from YouTube or Instagram). These embedded elements behave as if you visited the third-party website directly, and may collect data, use cookies, or track your interactions.
Analytics & Site Optimization
LiteSpeed Cache
We use LiteSpeed Cache to optimize speed and performance. It may temporarily store copies of pages or user data in a cache. Cached files are not viewed or used by third parties unless required for support.
We may also use QUIC.cloud for content delivery and caching services.
See the QUIC.cloud Privacy Policy.
Who Has Access to Your Data
Administrators and Shop Managers on our team can access:
- Order details (e.g., what was purchased, when, and where it’s going)
- Customer contact information (name, email, billing/shipping addresses)
This access is used only to process orders, issue refunds, and provide customer support.
Who We Share Your Data With
We only share your data with third-party services required to operate our website and fulfill your orders, including:
- WooPayments / Stripe (for secure payment processing)
- Shipping carriers (to deliver your purchases)
- Technical tools (such as caching, anti-spam, or security services)
We never sell or rent your information to third parties.
How Long We Retain Your Data
- Comments: Stored indefinitely to allow recognition of future comments.
- Accounts: If you register, your account and profile information are retained until you delete it.
- Orders: Order records are retained indefinitely for legal, tax, and business purposes.
Your Rights Over Your Data
If you’ve placed an order, created an account, or left comments, you can request to:
- Receive a copy of your personal data
- Have your personal data deleted (unless we’re legally required to keep it)
To make a request, please email: contact@ameliaerbeglass.com
Where Your Data Is Sent
- Comments may be checked by Akismet, an automated spam detection service
- Payment information is securely processed through WooPayments, powered by Stripe
Contact
For questions about this privacy policy or how your data is used, please contact us at:
contact@ameliaerbeglass.com